Terms of Service.

By accessing, browsing, or using any of our services — including software development, web development, mobile application development, IT consulting, cloud services, and related offerings across Africa and internationally — you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms constitute an electronic agreement between you and Initiative Tech Solutions Ltd, a Rwandan company serving clients across Africa and internationally. Your use of our services constitutes your acceptance of these Terms, which takes effect on the date you first use our services.

These Terms apply to clients and users from all African countries and international markets we serve, including Rwanda, Kenya, South Africa, Nigeria, Ghana, Uganda, Tanzania, Ethiopia, and other nations, as well as international clients outside the African continent.

• Custom Software Development: Bespoke solutions tailored to business needs across African markets
• Web Development: Responsive websites, web applications, and e-commerce platforms
• Mobile App Development: Native iOS and Android applications, cross-platform solutions
• Cloud Services: Cloud migration, infrastructure setup, DevOps, and optimization
• Database Solutions: Database design, optimization, and management for enterprises
• Cybersecurity: Security audits, implementation, and protection services
• IT Consultation: Strategic technology planning and digital transformation guidance

• East African Community (EAC) compliance and localization
• Southern African Development Community (SADC) market adaptation
• Economic Community of West African States (ECOWAS) solutions
• Multi-currency payment processing for African markets
• Local language support and cultural adaptation
• Regional regulatory compliance across African jurisdictions

• Requirements Gathering: Detailed analysis of your needs and project specifications
• Project Planning: Timeline creation, milestone definition, and resource allocation
• Design and Development: Creation of technical specifications and software implementation
• Testing and Quality Assurance: Comprehensive testing and bug resolution
• Deployment: Production deployment and go-live support
• Post-Launch Support: Maintenance, updates, and ongoing assistance

You agree to provide accurate, complete, and timely information; designate qualified personnel for communication and decision-making; review and approve deliverables within agreed timeframes; and comply with all applicable laws and regulations in your jurisdiction.

Project delivery dates are estimates based on information available at project initiation. We will make reasonable efforts to meet agreed deadlines, but we are not liable for delays caused by factors outside our reasonable control, including client delays in providing feedback, materials, or approvals.

• Project-Based Pricing: Fixed fees for defined deliverables and milestones
• Time and Materials: Hourly or daily rates for ongoing development work
• Retainer Agreements: Monthly fees for ongoing support and maintenance
• Consulting Rates: Hourly fees for strategic guidance and consultation

• Payment due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges at 1.5% per month
• Project initiation may require advance payment or deposit
• Final deliverables may be withheld until full payment is received
• All fees are exclusive of applicable taxes unless otherwise stated

Clients agree to reimburse reasonable expenses incurred during project execution, including travel, third-party software licenses, hosting fees, and specialized equipment required for project completion.

All intellectual property rights in our methodologies, tools, frameworks, proprietary software, and development processes remain the exclusive property of Initiative Tech Solutions Ltd, including code libraries, utilities, reusable components, technical documentation, and brand assets.

Upon full payment and project completion, clients receive ownership of custom-developed software and related deliverables created specifically for their use. Full ownership transfers only after complete payment is received. Open source components remain subject to their respective licenses.

Any third-party software, libraries, APIs, or services incorporated into deliverables remain subject to their original license terms. We will inform you of any third-party licensing requirements.

• Business strategies, plans, and financial information
• Technical specifications and trade secrets
• Customer data and project-related information
• Software source code and development methodologies
• Any information marked as "confidential" or "proprietary"

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, was already known before disclosure, is independently developed, or is required by law or court order.

Confidentiality obligations remain in effect for the duration of our business relationship and for 3 years following termination of services, unless otherwise agreed in writing.

• Services will be performed in a professional and workmanlike manner
• Deliverables will conform to agreed specifications for 90 days after delivery
• We have the necessary skills, experience, and resources to complete projects
• All services comply with applicable industry standards and best practices

To the maximum extent permitted by applicable law, Initiative Tech Solutions Ltd's total liability for any claim arising from or related to our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute goods or services
• Business interruption or downtime costs
• Third-party claims or damages

You agree to indemnify, defend, and hold harmless Initiative Tech Solutions Ltd, our officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses arising from:

• Your use of our services or violation of these Terms
• Any materials, content, or information you provide
• Infringement of third-party intellectual property rights
• Breach of confidentiality or data protection obligations
• Violation of applicable laws or regulations

• We implement appropriate technical and organizational measures to protect your data
• Access to personal information is limited to authorized personnel only
• We comply with applicable data protection laws and regulations
• Project data may be stored on secure servers in Rwanda or other jurisdictions

We retain project-related data for the duration necessary to provide services and comply with legal obligations. Upon project completion, we may retain certain information for backup, audit, and support purposes.

You may terminate services at any time by providing written notice. You remain responsible for payment of all services rendered and expenses incurred up to the date of termination.

We may terminate or suspend services immediately if you breach these Terms, fail to make payments when due, engage in unlawful or unethical conduct, or if continued provision of services becomes commercially unreasonable.

Upon termination, you must cease using our services and return or destroy all confidential information. Provisions relating to intellectual property, liability limitations, indemnification, and governing law survive termination.

In the event of any dispute, the parties agree to first attempt resolution through good faith negotiations, taking into account the international nature of our client base.

If negotiation fails, disputes may be submitted to mediation, preferably in Kigali, Rwanda, before pursuing other remedies. Virtual mediation options are available for international clients.

• African Clients: Kigali International Arbitration Center (KIAC) in Rwanda
• International Clients: International Chamber of Commerce (ICC) or LCIA
• Virtual Options: Online arbitration platforms for cross-border disputes

Neither party shall be liable for any failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters, fires, floods, or severe weather conditions
• Wars, terrorist acts, civil unrest, or government actions
• Epidemics, pandemics, or public health emergencies
• Power outages, telecommunications failures, or internet disruptions
• Strikes, labor disputes, or other industrial actions

We reserve the right to modify these Terms at any time to reflect changes in our business practices, legal or regulatory requirements, technological advancements, or improvements to existing terms.

We will notify you of material changes by posting updated Terms on our website and updating the "Last updated" date. For significant changes, we may also send email notifications to registered users.